Skin care and cosmetic manufacturers' reviews

I first met Alister and Pnina from Universal Brands at an ECRM conference. From the outset, they struck me as extremely warm, personable but professional people. I was invited to have a drink with them later that afternoon and knew then that I wanted to do business with Universal Brands.

They are an extremely dynamic company who are constantly innovating and develop ranges with their customers in mind – always bringing the best product, design and price to market. They are flexible and upfront which is exactly what a buyer looks for when dealing with a company.

In offering a complete solution from design to developing, testing and shipping, they are able to assist their buyers in making the buying process that much easier. Not only are they a pleasure to deal with but their ranges are always exciting on shelf and the quality of their product never falters.

We started working with Universal Brands in 2010 after he was referred to me by a colleague and our business has grown with them over the years.

I have always found both Alister, as well as anyone I have dealt with in the company, to be extremely helpful and honest in their dealings. In this challenging industry where we are always trying to grow our profit and stay on trend while at the same time offering customers what they want at affordable prices, this is where their real strength lies.

Alister is constantly travelling the world looking for innovative ideas that can be translated into products across a number of categories and is always keen to share these learnings, so that you can grow your business together. Being a westerner in China he then also has the advantage of knowing and being involved in the entire process from conception to delivery and can translate your ideas and requests as required, thereby limiting the risk of any misinterpretation that could occur.

I would highly recommend him and is company’s products to anyone looking to source quality products out of China.

Universal Brands and Alister have helped us to elevate our bath gift sets from a cheap, low-quality to a segment with a more upscale and unique look and feel. Products are of a good quality and look great.

In the cooperation Universal Brands lives up to the Australian ‘no worries’. They take your worries away: they will present innovative designs and ideas, make the changes you are asking for, samples will be there within the timelines you need, final product is as agreed. And that all with a smile: hard work with a relaxed attitude.

All in all Universal Brands is a vendor who delivers good product, flexible service and the team is great to work with.

We love dealing with Universal Brands their designs are always on trend and we regard them as our Boutique specialty bath supplier.

Coles Supermarkets Australia has worked with Universal Brands for eight years. This has allowed us to achieve a factory direct commercial relationship while keeping the added benefits associated with working with a multi-national, multi-skilled team.

They have continually delivered quality products and their attention to detail is strong, achieving great finish in print and packaging and good formulations. The whole team travel the world each year to bring us the latest ideas.

The design team is accomplished in developing packaging that is new and on trend, and they have access to the attractive licenses. The account team are proactive, flexible and responsive and many have worked in the retail space before, giving them a good understanding of what is needed.

I recently joined Coles QA team (from Sainsbury’s UK). Everyone in Coles speaks very highly about Universal Brands as “the trusted supplier” who delivers quality product on time.

Coles Supermarkets have been working with Universal Brands for eight years. This has allowed us to build a strong working relationship which has enabled UBI to meet all of Coles Supermarket requirements, including Quality Auditing, Ethical auditing as well as Coles internal Policies such as Palm Oil.

Their account team are very proactive, flexible and responsive enabling them to constantly deliver high quality products that meet Coles requirements yet still deliver value. UBI have the ability to work to short and flexible time frames while delivering product that is new and on trend.